Our goal: to help you make the most of natural light while ensuring a smooth, simple, and human experience.

Here are the answers to the questions we get asked the most 👇

Who’s behind Espaciel?

Espaciel is a small, people-centered French company that has specialized for over 10 years in solutions to bring natural light into your home ☀️

Our team is made up of passionate individuals who combine expertise, attentiveness, and attention to detail.

💬 We do our best to respond quickly, but:

• Occasional training and travel throughout the year

• A deliberately small team to maintain a close relationship

  may slightly extend our response time during certain periods.

Your patience and kindness mean a lot to us and motivate us every single day!

Personalized Solar Study

Do you have a specific project and need tailor-made advice?

We offer a free personalized quote, based on a solar study tailored to your situation.

Send an email to info@espaciel.com with:

• A description of your lighting issue
• Photos of the room to brighten and the outdoor area
• The full address for the solar simulation

• Your phone number for a quick follow-up if needed

  We’ll analyze your setup and recommend the most effective Espaciel solution 🌤️

Contact & Availability

📞

You might reach our voicemail — and that’s completely normal:

Espaciel is a small team dedicated to supporting you as best as we can.

If you leave a clear voice message with:

• Your full name
• A brief summary of your request

👉 We’ll call you back automatically as soon as we’re available.

Each call is logged in our system, so don’t worry: you won’t be forgotten ❤️

Delivery & Order

🕒 What are your delivery times?

Our products are carefully made and shipped.

Delivery takes around 2 weeks from the confirmation of your order.

Once your package is shipped, you’ll receive a confirmation email with a tracking link.

📦 How can I track my order?

As soon as your order is dispatched, you’ll receive an email with a tracking link.

You can also check your order status from your customer account.

After-Sales Service

🛠️ Is your product damaged or defective?

We’re sorry for the inconvenience.

For fast and efficient support, please send an email to info@espaciel.com with:

• One or more clear photos of the product

• A description of the issue

  We’ll get back to you as soon as possible with a suitable solution.

🔁 What if I change my mind?

You have a 30-day “satisfied or refunded” trial period.

If the product doesn’t meet your expectations, you can return it easily, as long as it’s in good condition and in its original packaging.

✨ Happy with your experience? Help us shine!

If you’ve found the answers you were looking for, or if you enjoyed our service, please leave us a quick message on Trustpilot 💙

It only takes a minute, but it means the world to us!

👉 https://fr.trustpilot.com/evaluate/espaciel.com

Your feedback encourages us to keep improving our products, our service, and to bring more natural light to homes that need it 🌈